Resources

Frequently Asked Questions

How soon can I be seen?

Please contact our office to schedule an appointment. We can often see new patients within 2 weeks.

Are you accepting new patients?

Yes, we are accepting new adult patients. We are not seeing patients <18 years old at this time.

Do you offer clozapine, TMS, Suboxone, or ketamine/Spravato?

We do not offer these services at this time but would be happy to make local recommendations.

What insurances do you accept?

We accept a variety of insurances including:

United Healthcare and UMR
Aetna and Aetna Medicare
Anthem BCBS (most plans)
Cigna and Cigna Medicare Advantage
Hometown Health and Senior Care Plus (most plans)
Medicare
Alignment Health Plan (Medicare Advantage)
Electrical Workers Health & Welfare Plan for Northern NV
Northern NV Laborers Health & Welfare
Northern Nevada Operating Engineers Health & Welfare
U.A. Local 350 Health, Welfare, & Vacation Trust Fund

Do you offer virtual appointments?

Yes, we offer both in-person and virtual appointments. Because we are only licensed to practice medicine in the state of Nevada, you must be in Nevada at the time of your virtual appointment.

What if I don't have insurance?

That's ok! Please call our office to obtain the most up-to-date cash pay pricing.

Do you offer therapy?

We do not have therapists on staff. Our main focus is psychiatric evaluation, diagnosing, and medication management. We recommend checking with your insurance company or psychologytoday.com to find a therapist.

We are adding new insurances frequently so please give us a call today to check to see if we accept yours.

Who do I reach out to if I am having suicidal thoughts?

Please call or text the suicide hotline 988. They also have an online chat here. You can also make your way to the nearest emergency department or dial 911.

What if I'm not in crisis but looking for other support?

The National Alliance on Mental Illness (NAMI) hosts a Nevada peer support Warmline at 775-241-4212, along with virtual support groups and more. More information on their website here: https://namiwesternnevada.org/resources/nevada-warmline/

Resources for Established Patients

How do I access the Patient Ally patient portal?

https://www.patientally.com/welcome - Click on the green Login button in the upper right hand corner.

How do I get ahold of the billing department for questions or payments?

You can call our office at 775-296-5330, then press option 3 to reach Rachel at BLBC NV, our medical billing specialist.

Office

540 West Plumb Lane, #120
Reno, NV 89509

Contact

Office: (775) 296-5330
Fax: (775) 296-5332
info@archwaymh.com

Archway Mental Health® is Registered in the U.S. Patent and Trademark Office.